Coupled with thoughtful approaches for use, new technologies can offer striking progress in organizational performance and effectiveness. Leaders are considering how to apply major technology waves to the challenges ahead.
The following are some of the technology categories that hold na great deal of potential in improving the effectiveness of government organizations.
Governments work transforms by CrimsonLogic shared information in delivered services for the profit of government, citizen, and businesses. Success in eGovernment since in thr early 90s has put us in a lead role among services provider of capacity. Adept at creating eGovernment solutions that protect investment and too achieve policy objectives with the effective of using public funds. Capability enables us to deliver services from designing and building eGovernment solutions, to operating these services in order to drive substantial and lasting improvements.
On this poll, I have asked about the future of E-government, people still have doubt about e-government. There are a same number of vote on 2 of the answer which this is the first time this kind of result apear. Both of the answer are totally opposite of each other and this show that people are still not fully understand about e-government.
In Malaysia, amount of government agencies are now increasing and appearing online, assessment programme was conducted by three government agencies which are Multimedia Development Corporation(MDeC), the Ministry of Science, Technology and Innovation(MOSTI) and the Malaysian Administrative Modernisation and Management Planning Unit(MAMPU).
There were 1133 portals and websites were assessed. The ranking of number of international e-government serveys, and most recent by the three government agencies in Malaysia. Government agencies in Malaysia have woken up opportunity to leverage the internet which engage with the residents and visitors.
Most of the people do know that e-government is something the include both online services and the usage of its technology in government office or document arrangement. However, all these function of e-government was no totally utilize by the government of Malaysia.
Information is very important for electronic government and it is always in demand. Access to a accurate and latest information has already become vital in today's global marketplace. The government requires larger access to information to support decision-making and operational processes. The government also need wider access to information to facilitate its extended relationships. The information is gathered from various systems and sources and then organized and stored so that it is easily accessible to those who need it and when they need it.
For example, Generic Office Environment is designed to support resource and data management across government. This system allows the search, retrieval and manipulation of information from various forms and sources for daily operations and is location independent.
Mining the data and resources stored in its repository is made meaningful through the Enterprise-wide Information System.
Using Data Warehouse and Data Mining technologies, it is clear that the problem of too much data, too little information can be resolve and relevant information can be classified and found easily when someone need it, this technology also improve government's operational effectiveness.
Technology infrastructure for e-government from IBM can help provide a return on investment by:
Integrating applications and procedures within and among agencies - workers can effectively communicate with each department.
Allowing mobility for workers - employees not around at the office can get information very quickly.
Enabling e-participation - citizens have the opportunity to utilize Web-based transactions. Services and convenience are provided to citizens without paying any cost of traditional methods.
Consolidating eServer - you need less staff and less floor space to keep up with servers. Theres no pressure to buy more hardware and hire more people to run the department.
From the poll question, i know that the point of view of people towards a government. People think that the e-government in canada is the best, but I do not know the truth because I never experience the e-government at Canada before.
Electronic imaging and video technology have become advanced in recent years. New hardware and software developments have enhances the ability to capture, store, process, transmit and display still and motion images. Having realized that interpreting and understanding conventional text and numerical computer outputs can be tedious and time-consuming, governments have invested in a combination of visualization software, such as pictorial representations of complex computer calculations and imaging hardware, to overcome these weaknesses and increase productivity.
Do you think Malaysia Electronic Government reach their target?
i notice the 80% of them fell that e-government in malaysia is not develop enough even though e-government in malaysia has been started for the last 7 years which is the time when the MyCard came out.
然而，在过去的7年里，马来西亚的电子政府根本没有变化。
However, nothing have change in the past 7 years. E-government in malaysia is still the same.
不过，从我的朋友那里，
But from a friend of mine,
我得知了马来西亚的电子政府将在2011年完全的发展完毕。
I found out that e-government is going to be complete in at 2011 which is a year from now.
你认为电子政务可以在短短1年内完成？
Do you think e-government can be complete in just a years?
如果想了解更多有关电子政府在2011年的计划，
For more information about e-government in 2011,
请各位到在我们部落格里的另一篇文章看看。
Please pay a visit to the post about e-government in 2011 of our blog.
The Electronic Government was launched to lead the country into the Information Age.
这将改进政府如何运作以及内部如何提供服务给马来西亚人民。
It will improve both how the government operates internally as well as how it delivers services to the Malaysian.
它旨在改善方便，可及性和与公民和企业互动的质量。
It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses.
它还改善政府内部的信息和流程，提高发展质量，协调和执行。
It also improve information and processes within government to improve the quality of development, coordination and enforcement.
电子政府的目标是，企业和公民谁工作，为马来西亚政府共同受益。
The vision of Electronic Government is for government, businesses and citizen who working together for the benefit of Malaysia.
在视觉上有效地提供服务，由政府向马来西亚的重点，它使政府成为更加适应市民的需求。
The vision focuses on effectively delivering services from the government to Malaysian, it enabling the government to become more responsive to the needs of citizens.
In the earlier, I mentioned about the technologies for Electronic Government, in simple words, it is something about the current technologies use in electronic government. Inside the topic, Electronic Document Management is also mentioned and it is very important.
About the importance of Electronic document management, lets quote example to show it out. For example, Andrew is a lawyer, he is finding some contracts of the government worker as a reference, when there does not have the electronic document management technologies, Mr. Andrew need to spend couple of hours to finding for the contracts. He need to find out the contracts among the countless paper.
But, after the exist of electronic documents management technology, Mr. Andrew no longer need to get in trouble, what he need to do is just open the computer, search for the contract online, he will found the contracts or documents within a second. Moreover, he can also found out the different version of the document.
Although searching documents is just the action we done everyday, however, after the exist of this technology, citizen can save a lot of time, and even money. Without a doubt, when the government agency manage the document, it become easier, government agency can also done their task efficiently.
Since government is a large "database", so that, Electronic Documents Management Technology is very important for electronic government.
It has been a week since the poll has been posted up in our blog. The poll question is "do you think e-government in malaysian is develop enough?" From the responses of those who visited our blog, I notice the 80% of them fell that e-government in malaysia is not develop enough even though e-government in malaysia has been started for the last 7 years which is the time when the MyCard came out. However, nothing have change in the past 7 years. E-government in malaysia is still the same. But from a friend of mine, I found out that E-government is going to be complete in at 2011 which is a year from now. Do you think e-government can be complete in just a years? For more information about e-government in 2011, please pay a visit to the post about e-government in 2011 of our blog.
The Electronic Government was launched to lead the country into the Information Age. It will improve both how the government operates internally as well as how it delivers services to the Malaysian. It seeks to improve the convenience, accessibility and quality of interactions with citizens and businesses. It also improve information and processes within government to improve the quality of development, coordination and enforcement. The vision of Electronic Government is for government, businesses and citizen who working together for the benefit of Malaysia. The vision focuses on effectively delivering services from the government to Malaysian, it enabling the government to become more responsive to the needs of citizens.
From the chart we know that e-government is still an unknown for the public. But as for those who knows about e-government have also no confident for the government technology. They do not think that e-government can be reliable enough for them. However, these challenges can be solve as long as the government put some effort into improving the government technology.
Minister in the Prime Minister's department Tan Sri Dr Koh Tsu khoon reminded the Civil Servants not be too pleased even though Malaysia was placed 11th in world ranking in the implementation of e-government. Malaysia has improved from 25th place in 2007 to 11th in 2008. With the Malaysia Prime Minister, Datuk Seri Najib Tun Razak vision of 1 Malaysia Concept : People First, performance Now, it will further improve our ranking. The minister was commenting on Malaysia's achievement on e-government done by the Brookings Institude of the United States. Dr. Koh also reminded the Civil Servants to improve their productivity services to the public. He also reminded that one must not only use high technology to improve efficiency but also be sensitive in all matters by putting people first. On e-government , Dr. Koh stated that the system should be further expanded by putting up more Kiosks as the source of information to the public. 1 e-government is for 1 Malaysia as it will be more effective by allowing people able to access to information which will bring the people closer to the government. The people in the remote areas in Sarawak are now able to access to internet with the aid of satellites.
Now, web-based technology is in Malaysia's electronic government. Citizen or user can always using the electronic government service with web-based technology.
For example, Mr. Jonathan, which is a sales executive works in a shop somewhere beside the Asian Cafe. The previous renewal of his driving license consumed the whole day of his day off, sitting at the Road Transport Department, waiting for his number to be called. This method is very inconvenient and "unclever".
Today, he can strolls over to the cyber cafe beside the Asian Cafe during his tea break, inserts his government multipurpose card which is also known as MyKad to automatically retrieve his driving license information, swipes his credit card and his driving license will renewed instantly.
With the web-based technologies, the government service for user or citizen became more convenient, flexible and simple. Citizen or user no longer need to consumed the whole day time for renew their driving license.
The National Multipurpose card seeks to develop a common platform for a Multipurpose Card (MPC) that enable government to implement smart card without duplicate effort and investment. The MPC implemented through the GMPC and PMPC projects. In result, GMPC and PMPC are the developer of MyKad and Bankcard.
The objectives of the MPC Flagship Application are :-
to provide government and payment application.
to improve security convenience of existing and new applications delivered on the MPC platform
to provide improved services to customer
MyKad equipped with secured 64k microprocessor chip was developed by the National Registration Department (JPN) and ICT agency. MyKad has multiple uses which includes National ID, driving license, passport information,health information, Touch N Go, MEPS cash, ATM and public key infrastructure. The development and the use of the chips based Bankcard with Malaysian Electronic Payment System (MEPS) started in 2000. Bank Negara Malaysia are the main agency to carry out the implementation. The Bankcard contains three payment such as ATM, E-Debit and MEPS Card. The use of the Bankcard means cashless payment. It can be used in retail, vending machines, car parks and transport. The use of the PMPC project (ATM, e-Debit and MEPS cash) started in early 2001. The Bankcard was officially launched on 28 February 2003.
People who knows about e-government are mostly the younger one. Therefore, the services that people most likely want to have it voting and voter registration. This is because with the registration online, people do not have to rush to a place to register in order to have the right on Malaysia which is voting. On the other hand, Renewing driving license is also one of the high demand services with people want. Usually, if we want to renew our driving license, we have to wait for a long time in order to do that. But if the services is online, it wont save a lot time for both the citizen and government.
The government of Malaysia has taken up the challenge of implement the E-Government. To become succeed, E-Government in Malaysia need to reinvent the way it provides services and interacts with the citizen or client, to become more efficient and convenient and increase the accessibility of public sector services. In the other words, The E-Government need to improve the technologies.
From the chart, we know that e-government is something that people already know but no body cares and ask about it. Besides, e-government is something that not widely use in Malaysia. Therefore, it's not a surprise that people don't really understand about it. Don't you think so?
For the last two decades, the Government has been spending more than three billions Ringgit on ICT software, telecommunications equipment, project management and systems development. To improve daily operations and services, programs like information System Plan (ISP) were used for each ministry and other agencies which aim at sharing of common information systems among government agencies. Large allocations were given to ministries which contributes towards government revenue collection like road transport department, immigration department, royal Malaysian Police and National Registration department. Agencies like the Social Security Organization and the office of the Register of businesses for the country were not neglected too. With E-Government programs the government department and agencies were heading towards an era of modernization and efficiency using information technology and multimedia and coordination.
The figure above showed the program management structure. As shown in the figure above, the highest level of the E-Government implementation structure is the E-Government Steering Committee, which is chaired by the Chief Secretary to the Government. MAMPU acts as the secretariat to the E-Government Steering Committee. Besides that, the E-Government Programme Management Group is chaired by the Director-General of MAMPU. The Director-General of MAMPU has the responsible for the overall planning, monitoring progress and coordination of cross-project issues. In the other hand, project management divided into two groups, Project Implement Team which supported by agencies and consortium; Project Support Team which supported by MAMPU and consultants. By the way, The sub-teams also supported by the Agencies and the consortium.
Several research has been conducted by the US. The main aim for this investigation is to find out what people think of e-government. They asked, "Who is asking citizens what services government should provide electronically?"and “What do citizens say they want?” In overall, they receive information from over 14 states and few other private companies and organizations. the information they receive are about the particular e-government initiatives and references to various articles, report and general knowledge about the question. These efforts are being conducted in a variety of ways, with different levels of formality and statistical reliability. There is also informal surveys conducted. The informal surveys tent to offer only a fixed list of e-government services. From the response of these surveys, driver’s licenses and voter registration usually top the list of desired e-services which most people asking for. In e-government, the significant group of people asking for it is the citizen. Renewing a driver’s license was the typically the first choice among the survey because people nowadays is always pack with daily routine. Therefore, most of them think that e-service should be more develop and offer more services. As the conclusion, e-government is the "future" of a country managing and services which cannot be neglected.
E-Government means by the strategic, co-ordinate use of information and communication of technologies (ICT) in public control and political decision-making. The good is it can estimate to deliver greatest efficiency of the institutions concerned, improvement in public services and also political participation. Fast results can only be expected an institutional base and technical and infrastructural facilities already form. In the future, the introduction of e-government will mainly be concentrate to the industrial and more developing countries. However, potential uses also opening up for those poor countries, such as Indonesia, Cuba, Arab and so on. In some cases, the problems to reform are not so much financial and infrastructural difficulties as political blockades. E-government can develop cooperation of supporting neighbor countries in devising and implementing political and administrative reforms and improve market in public. Except for the new technologies. E-government should promote governance and strengthen in politics and civil society, so that it's easily to used by peoples even though for those peoples that not really know how to use internet.
Electronic government also known as e-gov. Electronic government aims to provide all citizens with an efficient and alternative medium which is also creating an easier and cheaper way for the interaction between citizens and some government services and public sector agencies. Citizens can access to the government services without going out to the government offices, this can reduces the cost of transport for citizens which live far apart from the government offices.
In Malaysia, My E.G. Services Berhad and its Group of companies is basically immerse in the business of development and accomplishment of Electronic Government (E-Government) services and the outline of other related services for the Electronic Government Initiative as well as investment holding. The Electronic Government Initiative is a government program which concentrates on delivering ameliorations in terms of how the government manages internally, and how government conveys services to the citizens. The overall Electronic Government Initiatives concentrates on empowering citizens to retrieve message and perform business deal with various Service Suppliers in a convenient, efficient and timely manner by exploiting its Electronic Services (E-Services).
The main Service Suppliers that currently employ in E-Government services and solutions are Polis Diraja Malaysia (PDRM), Dewan Bandaraya Kuala Lumpur (DBKL), Jabatan Insolvency Malaysia (JIM), Jabatan Pendaftaran Negara (JPN), Jabatan Pengangkutan Jalan (JPJ), Tenaga Nasional Berhad (TNB) and Telekom Malaysia Berhad (TMB).
